If (part of) the order unexpectedly does not meet the requirement, the order may be returned within 14 days of delivery. Before sending back, send an e-mail to firstname.lastname@example.org with your name, order number and reason.
Once we received your e-mail we will send a comfirmation. After that, the unused items can be sent to:
The costs of the return shipment will be for the customer.
After receiving the items, the amount will be payed within 14 days.
If the size or color of the item you ordered is not what you expected, you can – if available – exchange it within 14 days after delivery.
The costs of the return shipment will be for the customer and the application should always be in advance by e-mail. Once your application has been confirmed by us, you can send the unused item(s) back to us.
Pleae note: – Sale items cannot be returned of exchanged
– Returns that do not meet the above, will not be considered.